Revora Bio Labs maintains a strict and transparent Returns and Refunds Policy aligned with the specialized nature of our products and our commitment to quality, precision, and research integrity. By placing an order through our website, you acknowledge and agree to the terms outlined below.

Revora Bio Labs supplies products strictly for research purposes only. All materials are intended exclusively for legitimate laboratory, analytical, and research applications and are not intended for human or animal consumption.

Order Accuracy and Final Sale Policy

Due to the sensitive and specialized nature of research materials, all sales are generally considered final once an order has been processed. Customers are responsible for carefully reviewing all order details before completing a purchase, including product selection, quantities, and shipping information.

Once an order has been confirmed and dispatched, modifications or cancellations may not be possible.

We do not accept returns for reasons such as change of mind, incorrect product selection by the customer, or lack of familiarity with product specifications. This policy helps protect product integrity and supports appropriate handling throughout the research supply chain.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Claims submitted after this period may not be eligible for review.

To initiate a claim, customers may be required to provide clear photographic evidence of the issue, including relevant packaging and the condition of the product received.

Once a claim has been reviewed and approved, Revora Bio Labs may offer an appropriate resolution, which may include a replacement, store credit, or refund, depending on the circumstances. Additional verification may be required before a final resolution is provided.

Shipping Issues and Lost Packages

Revora Bio Labs is not responsible for shipping delays caused by carriers, customs processing, weather conditions, or other external logistical factors outside our reasonable control.

If a package is confirmed as lost during transit, we will make reasonable efforts to work with the relevant shipping carrier to investigate the situation.

If the carrier confirms that a package has been lost, a replacement or refund may be considered based on the outcome of the investigation and the circumstances of the order.

Customers are responsible for providing accurate shipping information at checkout. Orders affected by incorrect or incomplete shipping details provided by the customer may not be eligible for refunds or replacements.

Refund Processing

Approved refunds will generally be processed to the original payment method used for the purchase. Processing times may vary depending on your payment provider, bank, or financial institution.

Refunds are not issued before the relevant claim has been reviewed and approved.

Shipping costs are generally non-refundable unless the issue is determined to have resulted directly from an error on the part of Revora Bio Labs.

Compliance and Use Responsibility

All products sold by Revora Bio Labs are intended strictly for legitimate laboratory, analytical, and research purposes.

By purchasing products from our website, you acknowledge and agree that the materials are not intended for human or animal consumption, administration, diagnosis, treatment, or therapeutic use.

We do not accept returns or provide refunds resulting from misuse, improper handling, unauthorized applications, or use outside the stated intended research purposes.

Any use of products contrary to our terms, product documentation, or applicable requirements may void eligibility for refunds, replacements, or other claims.

Policy Updates

This Returns and Refunds Policy may be updated periodically to reflect operational, legal, regulatory, or business changes.

Any updates will be posted on this page. Continued use of our website and services after changes become effective constitutes acceptance of the updated policy.

Contact Information

For questions regarding returns, damaged items, incorrect orders, or refund requests, please contact Revora Bio Labs using the contact information provided on our website.

Revora Bio Labs is committed to maintaining a fair, transparent, and professional transaction process while supporting the integrity and appropriate handling of research materials.